Hellonext Admin Panel
Hellonext is a simple and efficient customer feedback software. It helps in bridging the gap between your day-to-day development activity and customer feedback
Overview
This case study examines how the admin dashboard was completely transformed to be more user friendly, intuitive and visually appealing. Through the introduction of more subtle colors, modern icons and improved layout, the admin panel was given a makeover that improved the overall user experience. For company privacy purpose, only two pages of the admin panel redesign are discussed here.
Old Design
Pain points
- Overwhelming number of UI elements
- User focus started becoming challenging with increase in number of posts
- Hindrance in seeing the key information
- Losing focus while navigating
New Design
Solution
- Simplified the UI by including only the key features that contributed to the usability and omitted all the other features.
- Tabs, search bar and better filter options to increase the user focus.
- Minimized number of steps in the user flow. Previously, when a user clicks on a post, it was redirected to the original post url. But now in the new UI, the post gets opened in a modal which allows the admins to access and perform manage post options without leaving the page.
- Frictionless interactions and smooth user flow
Conclusion
The new design was well received by the users and the feedback was positive. The admin panel revamp resulted in increased usability and user focus. The number of steps in the user flow was reduced and the user experience was improved. The simplified UI allowed the users to access the key features